Help & FAQ
Yardım · المساعدة
eSIM install (REGA PASS)
- Complete checkout on /esim — open your ticket from email or Find my booking.
- Scan the QR on the ticket or copy the SM-DP+ activation code.
- Enable the new line and turn on mobile data for the REGA eSIM profile.
- Keep your physical SIM for SMS if needed — eSIM is data-first on most plans.
Which airport lounges can I book?Hangi havalimanı lounge'ları var?
Baghdad (BGW) and Erbil (EBL). Choose your airport on the Lounges page, pick a lounge, pay online, and show your QR voucher at the door.
How do I book Iraq → Turkey bus tickets?Irak → Türkiye otobüs bileti nasıl alınır?
Go to Buses, select Iraq ↔ Turkey, choose cities and date, pick seats (one name per seat), enter passport if required, apply promo code at payment, and pay.
What are promo codes?Promosyon kodları nedir?
Try REGAWELCOME (10% off), LOUNGE15 (lounge), or ESIM5000 (eSIM). Enter the code on the payment step — the discount is shown before you pay.
How long are seats held?Koltuklar ne kadar tutulur?
After you choose seats, they are reserved for 10 minutes while you complete payment. A countdown timer is shown at checkout.
What payment methods are supported?Hangi ödeme yöntemleri var?
Card, Zain Cash, or pay at a REGA PASS office (demo mode in this MVP).
Do I need a passport for international buses?Uluslararası otobüs için pasaport gerekli mi?
Yes — passport number is required for Turkey and Iran routes. Check visa rules before travel.
How do I get my ticket?Biletimi nasıl alırım?
After payment you receive a reference and voucher code. Open the ticket page for QR code, print, PDF download, or WhatsApp share.
Can I cancel my booking?İptal edebilir miyim?
Bus and lounge bookings can be cancelled from the ticket page or Find my booking while status is CONFIRMED.
How does eSIM activation work?eSIM nasıl aktive edilir?
After purchase you receive an SM-DP+ activation code on your ticket within 60 seconds. iPhone: Settings → Cellular → Add eSIM → scan QR. Android: Settings → Network → SIM → Add eSIM. See all plans on the eSIM page — 14+ Iraq, corridor, and global packs.
How do I find my booking?Rezervasyonumu nasıl bulurum?
Use Find my booking with your reference (RG-...) and phone number.
I'm a bus company — how do I join?Otobüs firması olarak nasıl katılırım?
See Partners page for overview. Operators use the partner portal with an API key to view trips and add departures.